Terms of Service

1. The agreement

These terms are an agreement between you and SooGi Group, which runs Soopaly. By creating an account or using Soopaly, you accept them. If you use Soopaly for a business, you accept them for that business and confirm you are allowed to.

If a signed proposal or order form for your system says something different from these terms, the proposal or order form wins for that system.

2. Your account

• You must be at least 16 and give accurate information.
• Keep your sign-in private. You are responsible for what happens under your account and for the people you invite to your system.
• Tell us right away at hello@soopaly.com if you think someone else has used your account.

3. What Soopaly does

Soopaly asks how your business runs, designs a system for it, shows you a working demo, recommends a price, and, once you accept a proposal, runs your system in a practice copy (the sandbox) and a live copy.

Demos, suggested answers (including AI suggestions) and price recommendations are drafts for you to review. They are not professional, legal, tax or financial advice. Check that your system fits your business before you rely on it.

Once your system is live, changes go through a change request: we build them in your sandbox first, and only your business's owner can approve them and make them live. If a change affects your price, you will see and approve the new price before it applies.

4. Your data

• You own the records and files you put into Soopaly.
• You let us store, copy and process them only as needed to run, support and secure your system, as our Privacy Policy describes.
• You are responsible for having the right to put information in Soopaly, including information about your staff, clients and customers, and for telling them how you use it.
• Before you close your account, you can ask us at hello@soopaly.com for a copy of your business's records.

5. Acceptable use

Do not use Soopaly to:

• break the law or anyone's rights, including privacy and intellectual-property rights;
• send spam, or anything harmful, deceptive or abusive;
• try to get into accounts, systems or data that are not yours, or test our security without our written permission;
• overload, disrupt or reverse-engineer the service, or copy it to build a competing product;
• resell Soopaly or give others access to it, unless we have agreed in writing.

6. Fees and payment

• Discovery and demos are free unless we tell you otherwise first.
• Implementation fee: your proposal states it, and it is paid up front, by card through Stripe, before we start building.
• Ongoing fees: your proposal states any monthly fee, and changes to it take effect only after you approve them.
• Taxes: prices do not include taxes unless the proposal says they do.
• Refunds: as stated in your proposal. Otherwise, fees already paid are not refundable, except where the law requires.
• Late payment: if a payment is more than 30 days late, we may pause your system after giving you notice.

7. Keeping Soopaly running

We work hard to keep Soopaly available and your data safe, but we cannot promise the service will never be interrupted or have errors. We may need short maintenance windows, and we will try to schedule them outside business hours.

We may improve and change Soopaly over time. We will not remove something your live system depends on without telling you first.

8. Ending the agreement

• You can stop using Soopaly at any time. To close your account, write to hello@soopaly.com.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or when the law requires it. Where we can, we will warn you first and give you a chance to fix the problem.
• When an account closes, we keep your records for 30 days so you can ask for a copy, then delete them, except records the law requires us to keep.

9. Our software

Soopaly, its software and its design belong to us. While your agreement is active, we give you a right to use Soopaly for your business. Your data stays yours, as section 4 says.

If you send us ideas or feedback, we may use them without owing you anything.

10. Warranties and liability

Apart from what these terms or your proposal promise, Soopaly is provided “as is”, without other warranties, to the extent the law allows.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

11. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for significant changes, email account holders at least 14 days before they take effect. If you keep using Soopaly after that, the new terms apply.

12. Contact us

Questions about these terms: hello@soopaly.com.